Privacy Policy Details
Who are we?Carlson Companies is a global leader in the marketing, travel, and hospitality industries. Among the names in the Carlson family of brands and services are: Regent Hotels & Resorts®, Radisson Hotels & Resorts®, Park Plaza® Hotels & Resorts, Country Inns & Suites By CarlsonSM, Park Inn® hotels, Regent Seven Seas Cruises®, T.G.I. Friday's® and Pick Up Stix® restaurants, Carlson Wagonlit Travel®, Cruise HolidaysSM, All Aboard Travel, Cruise Specialists, Fly4Less.com, CruiseDeals.com, Dazzle Travel, Results! Travel®, Carlson Destination Marketing Services, Carlson Leisure Travel Services, SeaMaster Cruises®, SinglesCruise.com, Partners In Travel, Luxury Travel Network, Carlson Marketing, Peppers & Rogers Group®, and Gold Points Reward Network®.
What part of Carlson's operations does this privacy policy cover?
This policy covers your interaction with Carlson.com. To learn about the privacy policies of our brands and services, please visit their websites.
What personal information do we collect on Carlson.com, how, and why?
There are four places on Carlson.com where we collect personal information:
Within the "Career" section of our website, we request that you create an account on Carlson.com by submitting your first and last name, e-mail address, a password, and an answer to a secret question in order to facilitate an online application to one of our job openings.
A second place where we ask for your information is on the "Online Application" page of the Career section. In order to process your online application, we ask for you contact information, job-related information, resume, and equal-opportunity employment information, but only require the minimum pieces of information we need in order to process your application.
We also provide a link to the website for The Curtis L. Carlson Family Foundation where grant applicants are asked to e-mail or fax a form that contains the name, phone, and e-mail for the Executive Director of their organization.
Under the "Contact Us" section of our website, Carlson suppliers will find a link to our supplier-management website. Companies that wish to register are asked to provide the name and e-mail address of their principal owner and the name and phone numbers of references, in addition to other non-personally identifiable information about their business.
How do we use cookies on Carlson.com?
Like many commercial websites, we use "cookies" to help our websites function properly. Cookies are small files placed on your computer that contain information you've provided to the website. We use PeopleClick to help us support the Career section of our website, who may place cookies cookies on your computer when you search for and apply for a job. The cookies help process your application and associate you to the open positions you've applied for. We encrypt the cookies during this process, and they expire as soon as you leave the website. To read PeopleClick's privacy policy, click here.
Do we collect information from children?
We will not knowingly request personally identifiable information from children.
Do we use personal information collected on Carlson.com for direct marketing?
No. If you submit personal information on Carlson.com, we won't use the information you submitted to contact you for marketing purposes. If you've been a customer at other Carlson businesses, however, you may be contacted by them for marketing purposes. If you wish to discontinue receiving those communications, refer to the privacy policy of the business sending you the marketing offers for instructions for opting out.
How can I access and correct information I've submitted to Carlson.com
To review the information you've provide through the "Online Application" page, contact GreatOpportunities@carlson.com and request that a copy of your personal profile be delivered to your home or e-mail address. We'll use secure means to confirm your identity to prevent the wrong people from accessing your information. If you have corrections, we'll respond to your request within 5 business days.
How can you remove your information from our files?
Contact GreatOpportunities@carlson.com to request that your account be terminated or your application information be deleted.
Do we share your information with other companies?
We will not sell or share your information outside Carlson and the suppliers we contract to help provide the services you've requested from us.
One level of sharing occurs when we contract with trusted suppliers to help provide our website services. We use PeopleClick to host our online-application service. When you're sending an application to us via Carlson.com, it looks like you're on our website, but you're really on a webpage hosted by PeopleClick. Whenever we contract with outside companies like PeopleClick, we'll hold them accountable to protect your information with generally accepted industry standards. They are forbidden from sharing your information with other companies except to provide your requested services.
In rare cases, we may be required by law enforcement or other government authorities to provide personally identifiable information to them. In these instances, we will comply with our obligations and seek to do so in a way that protects your information.
Do our websites send your information to other companies?
Our websites do not use technologies called "spyware" that secretly collect and transmit information about you outside the domain of the website.
Be aware, however, that whenever you click on any advertisements on the Internet, the companies placing the ads may collect information about you through the use of cookies or pop-up advertisements. Because of the way the Internet technically operates, we cannot control this collection of information. You should contact these advertisers or content providers if you have any questions about their use of the information they collect.
Do we transmit your information outside your country of residence?
Our website operations are located solely within the United States. If you set up an account on Carlson.com or submit an online application to us from outside the United States, your information will be transmitted to and stored in our data center in the United States. All of our locations are subject to our information-security policies.
How do we protect your personal information?
We maintain appropriate physical, technological, and organizational safeguards to protect your personal information against loss, misuse, unauthorized access or disclosure, alteration, and destruction. For example, our data networks are protected by firewalls and intrusion-detection sensors. Only employees who have a "need-to-know" are authorized to access member accounts, and only after they've been trained on our security procedures.
Although we use reasonable measures to help protect your personal information and comply with applicable data security laws, it's important that you understand that no website or database is completely secure, or "hacker proof." You can protect yourself and help us prevent computer crime by carefully guarding your password.
How do we enforce our privacy promises?
We communicate our privacy promises to our employees and train employees handling member information on their roles and responsibilities in protecting your privacy. We regularly assess the privacy and security practices of our websites, databases, and other member-information systems to identify ways we can improve our data practices. As an additional control, we've become members of TRUSTe®. TRUSTe is an independent, nonprofit organization that certifies privacy policies and monitors privacy practices. Members of TRUSTe must pass a rigorous process to meet TRUSTe's program requirements and agree to monitoring and TRUSTe's dispute-resolution process.
If you have questions or concerns about our privacy practices, contact us at privacy@carlsontravel.com. If your concern isn't addressed to your satisfaction, you may contact TRUSTe® at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will serve as a liaison to resolve your concerns and, if necessary, help resolve any disputes that arise. TRUSTe is an independent, nonprofit organization that certifies privacy policies, monitors privacy practices, and provides dispute-resolution services to its members. We're proud to be members of TRUSTe and to have earned the TRUSTe seal. Members of TRUSTe must pass a rigorous process to meet TRUSTe's program requirements and agree to monitoring and TRUSTe's dispute-resolution process.
How do we make notification of changes to our privacy policy?
If we make only minor changes to this Policy, we'll replace this Policy with the new Policy and change the "effective" date at the top of this Policy. We will also provide a notice at the top of this Policy for at least 30 days after the new effective date and highlight the changes in the Policy so that you can locate them easily. If you have submitted your e-mail addresses to Carlson through Carlson.com, we will notify you by the e-mail address you submitted to us if a major, material change of this privacy policy will affect how we use the personal information you've submitted.
